Customer support

Claims & Support

When It Matters Most, We're in Your Corner

Claims are when insurance truly counts. We provide expert advocacy, hands-on support, and genuine dedication to achieving fair outcomes for our clients.

Need to report an urgent claim?

Our team is available 24/7 for emergency claims

Call 021 521 651

Claims Process

How We Handle Your Claim

From first notification to final settlement, we manage the process and advocate on your behalf every step of the way.

1

Report Your Claim

Contact us immediately when an incident occurs. We're here to guide you through the initial steps and documentation required.

2

Documentation & Submission

We help you compile and submit all necessary documentation to support your claim effectively.

3

Advocacy & Negotiation

We engage with the insurer on your behalf, advocating for fair treatment and optimal outcomes.

4

Resolution & Settlement

We see your claim through to resolution, ensuring you receive the settlement you're entitled to.

Our Commitment

Genuine Support When You Need It

Filing a claim can be stressful. We take the burden off your shoulders by managing the process, communicating with insurers, and fighting for the outcome you deserve.

24/7 Claims Reporting

Report urgent claims anytime. Our emergency line ensures you can reach us when incidents occur.

Dedicated Claims Team

Work with experienced claims professionals who understand the complexities of commercial claims.

Genuine Advocacy

We represent your interests, not the insurer's. Our job is to fight for fair outcomes on your behalf.

Documentation Support

We help you compile evidence, prepare statements, and present your claim in the best light.

Claims support

Be Prepared

Tips for a Smooth Claims Process

Report Promptly

Notify us as soon as an incident occurs. Delays can complicate the claims process.

Document Everything

Take photos, gather receipts, and keep records of all communications and expenses.

Don't Admit Liability

Avoid making statements that could be interpreted as admitting fault or liability.

Ready to Report a Claim?

Our claims team is standing by to assist. Don't navigate the process alone—let us advocate for you.